Order on WhatsAppCUSTOMER INFORMATION
Cancelling and Returns
Contact Talismaat with your order reference so we can review a cancellation or return request.
Requesting a cancellation
Contact us at +92 312 6020905 as soon as possible if you want to cancel or change an order. Include your order reference and the phone number used at checkout. We will check its current status and confirm the next steps. Do not assume the order is cancelled until we confirm it.
Damaged, incorrect or missing books
Tell us which book is affected and describe the problem. Include your order reference and clear photos of the book and packaging where relevant. Keep the books and packaging while we review the issue.
Return and refund requests
Contact us before sending a book back. We will review the request and confirm any return instructions, applicable charges and refund arrangements directly. Do not send books to an address without first confirming it with us.
If you have already transferred payment
Include the transfer reference when you contact us, so we can identify your payment and discuss the request. Never send your bank password, PIN or OTP. If an order is marked cancelled, do not make a new transfer for that order.